Refund Policy

At Auralane, we operate with a customer-centric commitment to quality and post-purchase assurance. Our return framework is designed to deliver a seamless, trust-driven experience across every touchpoint.

30-Day Return Window

We provide a 30-day return policy, enabling customers to initiate a return within 30 days of receiving their order.

Return Eligibility Criteria

To qualify for a return, products must meet the following compliance standards:

  • Item must be in original condition, unused, unworn, and undamaged

  • All tags, labels, and packaging must remain intact

  • Receipt or proof of purchase must be provided

Returns dispatched without prior authorization will not be accepted.

Initiating a Return

To trigger the return workflow, customers may contact us at:
support@auralane.com

Upon approval, our team will issue:

  • A return shipping label

  • Step-by-step logistics instructions for return dispatch

Damages, Defects & Wrong Items

We recommend customers conduct an immediate inspection upon delivery.
If an order arrives damaged, defective, or incorrect, please notify us promptly so we can conduct issue verification and deploy a corrective resolution.

Non-Returnable Categories

The following product categories are not eligible for returns:

  • Perishable goods (e.g., food, flowers, plants)

  • Customized or personalized items

  • Personal-care products

  • Hazardous materials, flammable liquids, or gases

  • Sale or discounted items

  • Gift cards

For clarification on a specific item, customers may reach out to our support channel.

Exchanges

For operational efficiency, we recommend:

  1. Returning the originally purchased item.

  2. Upon approval, placing a new order for the desired item.

This ensures faster fulfillment with minimal downtime.

EU 14-Day Cooling-Off Period

For orders shipped into the European Union, customers retain a statutory right to:

  • Cancel or return their purchase within 14 days, without reason or justification.

  • Returned items must align with the same eligibility criteria: unused, unworn, tagged, and in original packaging, with proof of purchase.

Refund Processing

Once the return is received and assessed:

  • Customers will be notified regarding refund approval status.

  • Approved refunds will be processed to the original payment method within 10 business days.

Please note: Processing times may vary depending on the bank or payment provider.

If 15+ business days have passed since refund approval, customers should contact us at:
support@auralane.com